How do I book an appointment?
There are two ways to book an appointment for a tandem flight.
1) Click on "Flight areas" and select a flight area. Decide on a flight option, click on "Book appointment" and choose your desired date.
2) You can also click on "Appointments" and select your desired date in the appointment view.
Where can I fly with you?
In our main flight areas in Salzburg, Werfenweng, on Lake Wolfgang, on Lake Königssee, Zell am See and also in winter in Flachau/Wagrain and Grossarl and at our certified FlyTandem Friends partners.
I am vacationing in the area, when is the best time to book?
Basically, a booking two to three days in advance is enough, often there are still remaining places available on the same day. (corrected from: the flights are booked with us at very short notice, up to two days before the appointment) If you only have time on a certain day or want to fly at a certain time, then we advise you to book at least one week in advance
Tip: If you are in the area for several days, we recommend that you book your flight at the beginning of your stay, as we then have the option of postponing your flight to one of the next days in the event of bad weather.
When are the best thermals?
The best thermals, the best updraft and therefore the chance to stay in the air for a long time is from March to mid-September. This is also the reason why the flight variants with longer flight times can only be offered during this period.
In terms of time, the best time is from 11:00 a.m. to 4:00 p.m., when the sun is highest and has the most power.
In what weather can you fly?
For paragliding you need visibility, no precipitation and the wind must not be too strong. Above all, the wind is important, so it may be the case, for example, that we have to cancel flights on a bright, beautiful day when there is a strong southerly wind (foehn) blowing in the mountains. However, overcast skies or no wind are not a problem.
What happens if the weather is not suitable and the flight cannot take place on the booked date?
If the flight cannot take place due to the weather, we will inform you as early as possible. We will try to find an alternative date together with you. If this is not possible, the booked date will be canceled free of charge.
If the flight was booked as a ticket and already paid for and no alternative date could be found, the amount paid will be booked back.
When will it be decided whether the flight has to be canceled due to the weather?
In the mountains the weather can change quickly and the weather reports are only accurate for a few days in many weather conditions. After 20 years of experience, we know that the weather forecast often changes even the day before. That's why we generally only decide on the day before between 2:00 p.m. and 6:00 p.m. whether we want to cancel the flights. Please be easily accessible during this period on your specified channel (telephone, email, WA,.. ). If you do not receive any information during this period, you can assume that your flight can take place. If the weather on the day of the flight is worse than expected, it may also happen that the day of the flight has to be canceled. The final decision is made by the pilot before take-off.
What do I need to bring with me on the flight?
Do you have a voucher or ticket from FlyTandem or one of our partners? If so, be sure to print it out on the day of the flight or bring it digitally with you on your cell phone. Please wear sports shoes with non-slip treads and durable, warm clothing appropriate to the weather. For flights in autumn and winter, we also recommend gloves. If you suffer from travel sickness or get sick very easily, then get a preparation from the pharmacy (e.g. " Superpep travel chewing gum") so that you can enjoy the flight undisturbed. If you have a small bag or backpack with you, we can take it with you on the tandem flight.
Are driveway and photos included in the price?
The ascent of the cable cars is not included in the flight price and has to be paid extra. The exception is the bus ride to the Gaisberg, which is included.
The photo and video package is an additional offer and is also not included in the fare.
Can I still post photos/videos from the flight?
The photo/ video service of your flight can be pre-booked, but can also be booked at any time before the flight. All pilots always have the equipment with them.

 I'm heavier or lighter than your weight limit, can I still fly?
The weight limits are not hard limits and allow us some leeway. If you deviate slightly, please contact us so that we can examine your case together. As a general rule, a good level of fitness can compensate for a few kilos under good conditions.
I have an impairment/injury that prevents me from running fast, can I still fly with you guys?
Basically you have to be in good mental and physical condition to be able to fly with us. The most important thing is that we are informed about possible restrictions (also compare our terms and conditions).
If your impairment is not too severe, we will be happy to check in a personal meeting whether it is possible for us to fly with you. The easiest way for us to make a decision is if you send us a short video of you showing the relevant impairment. It is important to us to fulfill everyone's wish to be able to fly, if it is certainly possible.
We don't fly with people in wheelchairs ourselves, but we can highly recommend the project " https://www.grenzenlosflug.net/ ".


How long is the flight?
The duration of the flight varies depending on the selected flight variant and is given as a period of time in the offer . . Every flight is unique and every day in nature is different. With motor-free paragliding, we can only fly longer if we find usable thermals. That's why we can't give the flight time exactly, but in a period of time.
I booked a Classic Plus or Premium flight, but the flight time could not be met. How is this handled?
Every flight is unique and every day in nature is different. With motor-free paragliding, we can only fly longer if we find usable thermals. If you have booked a long flight variant, but only a shorter variant was possible, the shorter flight variant will also be charged. For ticket bookings with advance payment, the difference is booked back. In the case of vouchers, a voucher will be issued for the difference.
Where is the meeting point?
You can find the information about the meeting point in the respective offers and in your booking confirmation.
When do I have to be at the meeting point?
Please be at the meeting point 10 minutes before the time specified in the booking details. Please don't be late, as we have a tight flight schedule and otherwise the next scheduled guests will have to wait for us, or we won't be able to make later flights. Therefore it is unfortunately not possible for us to wait for you. The cancellation fee for late arrival is 100%.
The pilot is not at the meeting point at the agreed time, what should I do?
It can happen that your pilot is a few minutes late. In this case, an employee will contact you. Please do not call us until we are more than 15 minutes late.
How much does the ascent to the mountain (starting point) cost?
The costs for a driveway vary depending on the flight area. At the Gaisberg in Salzburg you can take the bus up the mountain for free with your booking confirmation. In all other flight areas, we use cable cars. The cost of the mountain railway ticket is not included in the flight price and, as of summer 2023, costs between EUR 16.50 in Werfenweng and EUR 32 on the Jenner am Königssee.
Can my companion come up the mountain with me?
Your companions can watch you from the take-off or landing site. On the top of the Flugberge you can hike well and the managed huts invite you to stop off. This is also the perfect place for a souvenir photo at the start.
Do I have to decide when booking whether I want to buy the photos and videos?
You can also book the photo and video package directly on site with your pilot.
How are the photos and videos taken?
The pilot has an action camera attached to a long selfie stick. If you wish, photos and videos can be taken during the flight. These can be loaded directly onto your smartphone (required storage space around 4 GB). If you don't have free memory or you want the photos on an SD card , you can buy the original SD card for an additional €4. You can also book the photo and video package directly on site with your pilot.
Can I use my own action camera?
If you have your own action camera, feel free to use it with a chest strap. For safety reasons, it is not possible for the pilot to mount it on the helmet and your hands should also remain free during the flight.
Can I take photos with my cell phone during the flight?
Mobile phones may not be taken out during the flight. On the one hand it is a safety risk if you drop it (we also fly over populated areas). It also takes away the enjoyment of the moment if you concentrate on your cell phone during your flight. Rest assured that your pilot will capture wonderful footage of your flight.
How do I contact my pilot?
 You do not need to contact your pilot directly. If you have questions and cannot find your pilot, simply call our hotline on +43 650 8263361.
I'm late for my appointment, what happens now?
Please be at the meeting point 10 minutes before the time specified in the booking details. Please don't be late, as we have a tight flight schedule and otherwise the next scheduled guests will have to wait for us, or we won't be able to make later flights. Therefore it is unfortunately not possible for us to wait for you. The cancellation fee for late arrival is 100% of the flight price. If we don't have any damage, we will of course be accommodating.
Will I be informed again before the appointment whether it will take place?
Paragliding depends on the weather and this is difficult to predict, especially in the Alps, and the weather reports also change at short notice. Therefore we only decide the day before (afternoon) whether the flight can take place. If we do not report, the flight will take place. You are also welcome to contact us beforehand to find out about the weather situation, especially if you have a longer journey. If bad weather is announced, we will also try to switch to nearby dates with better weather. That's why we ask you to be available 48 hours before the appointment on your specified channels to enable you to use this special service. Please don't rely too much on the many weather apps, they can give you an overview, but in our experience they are often correct not.

Do we also fly when it is cloudy?
Light clouds (fleecy clouds) are a sign of good thermals and therefore the best conditions if you want to fly for a long time. But an overcast sky can also be ideal for tandem flying, especially if you are afraid of heights and want a particularly smooth flight.

Vouchers and vouchers

What is the difference between a tandem flight voucher and a value voucher?
There are two types of vouchers. With the flight voucher you choose the flight area and flight variant in advance. Everything is still open with the voucher and the recipient can choose from the entire range. With the value voucher, any amount from 10 EUR can be ordered. A flight voucher can also be converted into a value voucher.
What if the amount of my voucher does not match the value of the selected flight?
If the value of the voucher is higher than the value of the flight, you will keep the difference as a remaining balance. If the value of the voucher is lower than the value of the selected flight, you can pay the difference.
How do I redeem my voucher?
Simply enter the voucher code in the customer area and follow the instructions.
How long are the vouchers valid? / My voucher has expired/will expire soon, what can I do?
Tandem flight vouchers remain valid for 3 years after the date of issue. After this period, the validity of the price can be extended for a further year for a processing fee of €8.00 plus the surcharge in the event of a price increase for the flight variant.

 What is the difference between a ticket and a voucher?
In contrast to a voucher, the flight date is already fixed for a ticket.
What happens if the flight is canceled due to bad weather?
In this case, the ticket for the flight can be redeemed like a voucher on another day. However, if no new date can be found, the amount above the ticket value will of course be refunded upon request.
exchange right
Since the time and flight area are already fixed on the ticket, a ticket can no longer be exchanged.
right of withdrawal
The right of cancellation analogous to the purchase of a voucher is excluded when purchasing a ticket.

Payment options and shipping

Which payment options can I use to pay?
You can pay on our homepage with Visa, Mastercard, Dines Club, Discover, UnionPay , Apple Pay, Google Pay and on account. When buying a ticket, you can also pay your pilot on site in cash or with a credit or debit card.
How long does it usually take to receive the voucher?
You will receive the digital voucher for printing (PDF) within a few minutes after ordering by e-mail. If you have chosen the wood voucher, the delivery time depends on the destination country: Within Austria you will receive your voucher after about 2-3 days, shipping to Germany takes about 4-5 days.

FlyTandem GmbH & Co KG

Bank account details:
Raiffeisenbank Oberes Innviertel
IBAN: AT12 3437 0000 0112 9998