There are two ways to book a tandem flight.

1) Click on “Flight areas” and select a flight area. Decide on a flight option, click on “Book date” and select your desired date.

2) You can also click on “Appointments” and select your desired date in the appointment view.

 

Where can I fly with you?
In our main flying areas in Salzburg, Werfenweng, at Lake Wolfgang, Lake Königssee, Zell am See and additionally in winter in Flachau/Wagrain and Großarl and with our certified FlyTandem Friends partners.

 

I'm spending my vacation in the area, when is the best time to book?
 Generally speaking, booking two to three days in advance is sufficient, and there are often still places available on the same day. If you only have time on a certain day or want to fly at a certain time, we advise you to book at least one week in advance

Tip: If you are in the area for several days, we recommend that you book your flight as early as possible at the beginning of your stay, as this will give us the opportunity to reschedule your flight to one of the following days in case of bad weather.

 

The best thermals, the best updraft and therefore the chance to stay in the air for a long time, is from March to mid-September. This is also the reason why the flight variants with longer flight times can only be offered during this period.

In terms of time, the best time is from 11 a.m. to 4 p.m., when the sun is at its highest and has the most power.

 

For paragliding you need visibility, no precipitation and the wind must not be too strong. The wind is especially important, so we may have to cancel flights on a beautiful day if there is a strong southerly wind (foehn) in the mountains. Cloudy skies or no wind are not a problem.

 

If the flight cannot take place due to the weather, we will inform you as early as possible. We will try to find an alternative date with you. If this is not possible, the booked date will be cancelled free of charge.
  

In the mountains, the weather can change quickly and in many weather conditions, the weather reports are only accurate for a few days. After 20 years of experience, we know that the weather report often changes even the day before. That's why we generally only decide the day before between 2 p.m. and 6 p.m. whether to cancel flights. Please be easily reachable during this period on your specified channel (phone, email, WhatsApp, etc. ). If you do not receive any information during this period, you can assume that your flight can take place. If the weather on the day of the flight is worse than expected, it may also happen that the flight has to be cancelled on the day of the flight. The pilot makes the final decision before take-off.

 

Do you have a voucher or a ticket from FlyTandem or one of our partners? If so, be sure to bring it with you on the day of the flight, either printed out or digitally on your mobile phone. Please wear sports shoes with a non-slip profile and durable, warm clothing appropriate for the weather. For flights in autumn and winter, we also recommend gloves. If you suffer from travel sickness or get sick very easily, get a preparation from the pharmacy (e.g. "Superpep travel chewing gum") so that you can enjoy the flight undisturbed. If you have a small bag or small backpack with you, we can take it with us on the tandem flight.

 

The cable car rides are not included in the flight price and must be paid for separately.

The photo and video package is an additional offer and is also not included in the flight price.

 

The photo/ video service of your flight can be booked in advance, but can also be booked at any time before the flight. All pilots always have the necessary equipment with them.

The weight limits are not hard limits and allow us some flexibility. If you deviate slightly, please contact us so that we can examine your case together. As a general rule, if you are in good shape and conditions are good, you can compensate for a few kilos.

 

Basically, you must be in good mental and physical condition to fly with us. The most important thing is that we are informed about possible restrictions (see also our terms and conditions).
 

If your impairment is not too severe, we will be happy to discuss in person whether we can fly with you. The easiest way for us to make a decision is if you send us a short video of yourself showing the relevant impairment. It is important to us to fulfill everyone's wish to be able to fly if it is possible to do so safely.

 
How long does the flight take?
The flight duration varies depending on the flight variant chosen and is given in a time frame in the offer . Every flight is unique and every day in nature is different. With motor-free paragliding we can only fly longer if we find usable thermals. That's why we can't give an exact flight time, but rather a time frame.

 

Every flight is unique and every day in nature is different. With motor-free paragliding we can only fly longer if we find usable thermals. If you have booked a long flight option but only a shorter option was possible, the shorter flight option will also be charged. For ticket bookings with advance payment, the difference will be refunded. For vouchers, a voucher will be issued for the difference.
 

You can find information about the meeting point in the respective offers and on your ticket.

 

Please be at the meeting point 10 minutes before the time stated in the booking details. Please do not be late, as we have a tight flight schedule and otherwise the next scheduled guests will have to wait for us or we will not be able to make later flights. Therefore, unfortunately, it is not possible for us to wait for you. The cancellation fee for late arrival is 100%.

 
Is there enough parking at the meeting point?
Yes, there is enough parking at all flight areas.

Is there a pick-up service?
No, unfortunately we cannot pick you up from your location. However, all of our meeting points are easily accessible by public transport.
 

It may happen that your pilot is a few minutes late. In this case, a member of staff will contact you. Please do not call us until we are more than 15 minutes late.

 

The cost of a ride up varies depending on the flight area. At the Gaisberg in Salzburg you can take the bus up the mountain. In all other flight areas we use cable cars. The cost of the cable car ticket is not included in the flight price and, as of summer 2023, costs between EUR 18.50 in Werfenweng and EUR 32 on the Jenner at Königssee.
 

Your companions can watch you from the take-off or landing area. The top of the flying mountains is great for hiking and the huts are great places to stop for a break. It is also the perfect place for a souvenir photo at take-off.
 

You can also book the photo and video package directly on site with your pilot.

 

The pilot has an action camera attached to a long selfie stick. If you want, photos and videos can be taken during the flight. These can be loaded directly onto your smartphone (required storage space approximately 4 GB). If you don't have any free storage or you want the photos on an SD card , you can buy the original SD card for an additional €4. You can also book the photo and video package directly on site with your pilot.

 

If you have your own action camera, you can use it with a chest strap. Mounting it on a helmet is not possible for the pilot for safety reasons and your hands should also remain free during the flight.

 

You must not take your mobile phone out during the flight. On the one hand, it is a safety risk if you drop it (we also fly over populated areas). On the other hand, concentrating on your mobile phone during your flight will take away your enjoyment of the moment. Rest assured that your pilot will take wonderful pictures of your flight.

  

How do I contact my pilot?
 You do not need to contact your pilot directly. If you have any questions or cannot find your pilot, simply call our hotline on +43 650 8263361.

 

Please be at the meeting point 10 minutes before the time stated in the booking details. Please do not be late, as we have a tight flight schedule and otherwise the next scheduled guests will have to wait for us or we will not be able to make later flights. Therefore, unfortunately, it is not possible for us to wait for you. The cancellation fee for late arrival is 100% of the flight price. If we have not caused any damage, we will of course be accommodating.

 

Will I be informed before the appointment whether it will take place?
 Paragliding is dependent on the weather and this is particularly difficult to predict in the Alps, and the weather reports can change at short notice. That's why we only decide the day before (afternoon) whether the flight can take place. If we don't get in touch, the flight will take place. You are also welcome to contact us beforehand to find out about the weather situation, especially if you have a long journey. If bad weather is forecast, we will try to switch to nearby dates with better weather. That's why we ask you to be available on your specified channels 48 hours before the appointment so that you can benefit from this special service. Please don't rely too much on the many weather apps; although they can give you an overview, in our experience they are often incorrect.

Light clouds (fleece clouds) are a sign of good thermals and therefore of the best conditions if you want to fly for a long time. But overcast skies can also be ideal for tandem flying, especially if you are afraid of heights and want a particularly quiet flight.

 
What is the difference between a tandem flight voucher and a value coupon voucher?
There are two types of vouchers. With the flight voucher, you select the flight area and flight variant in advance. With the value copounvoucher, everything is still open and the recipient can choose from the entire range. With the value coupun voucher, any amount from 10 EUR can be ordered. A flight voucher can also be converted into a value coupon voucher.
  

If the value of the voucher is higher than the value of the flight, you will keep the difference as remaining credit. If the value of the voucher is lower than the value of the selected flight, you can pay the difference.

 

Simply enter the voucher code in the customer area on our homepage and follow the instructions.

 

The paid voucher value is guaranteed for 30 years. For flight vouchers, there is also a price guarantee for the pre-selected offer for 1 year after issue. After this period has expired, the difference between the current price of the selected offer and the paid voucher value must be settled when booking. NOTE: Even for vouchers with discounts or marketing campaigns, the voucher value printed on the voucher counts for the price guarantee and the extension.

 

What is the difference between a ticket and a voucher? 

A ticket is, just like the adventure voucher, a multi-purpose voucher, but the date is already fixed when you buy it. The right of cancellation and exchange, similar to flight vouchers, is generally excluded within the cancellation period. However, please ask if you would like to change to a different date or flight area within the cancellation period; if it is organizationally possible for us, we will be happy to fulfill your request for change.

 

In this case, the ticket for the flight can be redeemed like a voucher on another day. However, if a new date cannot be found, the amount exceeding the ticket value will of course be refunded upon request.

 

The right to cancel or exchange tickets is generally excluded within the cancellation period. However, if a change of date or flight area is desired within the cancellation period, we will endeavor to fulfill this change request within the scope of our organizational possibilities.

 

You can pay on our homepage with Visa, Mastercard, Diners Club, Discover, UnionPay, Apple Pay, Google Pay, EPS and on account. When purchasing your ticket, you can also pay your pilot on site in cash or with a credit or debit card.

You will receive the digital voucher to print out (PDF) by email within a few minutes after ordering. If you have chosen the wooden voucher, the delivery time depends on the destination country: Within Austria you will receive your voucher after around 2-3 days, shipping to Germany takes around 4-5 days.