Conditions
As of March 2023
General
1. FlyTandem GmbH & Co KG, hereinafter referred to as FlyTandem, organizes tandem paragliding flights and is itself the organizer of the flights. Some of the flights are taken over by self-employed tandem pilots, in this case these tandem pilots are the organizers of the service and contractual partners of the air passenger (passenger). The entrepreneur on the flight ticket, which must be filled out before the tandem flight, is considered to be the organizer and contractual partner. The flight ticket is also the invoice for the service.
2. FlyTandem is liable for the selection of a suitable and safety-conscious tandem pilot, but not for the service itself (tandem flight)
. the following conditions.
4. Before boarding the flight, the passenger (in the case of children, a legal guardian or an accompanying adult) must read the contract of carriage carefully and confirm it with his signature. Immediately before take-off, the pilot instructs the passenger on the take-off procedures. If the passenger does not understand this instruction or cannot follow it for any reason, he must inform the pilot immediately.
Insurance and Limitations of Liability
5. Statutory liability insurance has been taken out for the benefit of the tandem passenger and the items transported with him.
6. FlyTandem or the tandem pilot is only liable for damages if the damage was caused intentionally or through gross negligence by an act or omission of FlyTandem, or its people or persons it uses to fulfill the contract of carriage. In any case, there is no liability if the carrier and his staff have taken all necessary measures to prevent damage or if these measures could not be taken. The carrier's liability for the items carried by the tandem passenger is limited to the amount of the insurance taken out for this purpose. Claims going beyond this can only be asserted in the event of intent or gross negligence.
7. The passenger is responsible for the shockproof packaging of photo and film equipment and other valuables. The items are to be secured in such a way that loss during the flight can be ruled out. Pointed, sharp or glass objects, weapons, pressurized containers, explosives and detonators as well as pyrotechnic flares may not be taken on the flight.
8. FlyTandem is not liable for damage occurring on the way to and from the landing site.
9. The exclusion or limitation of liability also applies to FlyTandem's employees, self-employed tandem pilots and agents.
Obligation to report health impairments
10. The passenger is obliged to inform FlyTandem and the tandem pilot if there is an increased risk for him due to his state of health or if he has restrictions in his movements that could lead to an increased risk of injury during take-off and landing.
11. In any case, the following must be reported: - serious accidents within the last 12 months - restrictions in the musculoskeletal system - serious diseases of the heart, spine, intervertebral discs, as well as high blood pressure, organ diseases or similar. It is serious as soon as you were or are being treated by a doctor. - Has suffered or still suffers from mental or psychological defects (drug addiction, impaired consciousness or similar) within the last 12 months. - Has consumed alcohol within the last 12 hours.
12. If there is any uncertainty about his fitness to fly, there is an obligation to contact FlyTandem to find out about his fitness.
Equipment
13. The passenger undertakes to wear appropriate clothing (weatherproof and windproof, suitable for dirt), if possible sturdy shoes (reaching over the ankles) and gloves. FlyTandem undertakes to provide a helmet and flight equipment.
Dates and implementation
14. FlyTandem offers tandem flights all year round. There are restrictions on this due to the weather and in the individual flight areas due to the operating times of the mountain railways. An online calendar is available at www.flytandem.at for booking appointments. Further dates can be requested in a form on the homepage. Appointments can also be made by phone or email. FlyTandem is also happy to help you choose the flight area and time.
15. We expressly point out that, despite fixed dates, there is no right to carry out the tandem flights if the weather conditions at the flight area do not permit this. In the event of a postponement or short-term failure, there is no right to compensation, reimbursement or reimbursement of other expenses incurred. However, the right to catch up the flight remains. FlyTandem makes every effort to provide information about the feasibility of the flight in good time.
16. Weather-related cancellations do not require any objective evidence, the subjective impression of the responsible pilot is sufficient.
17. The duration of the flight depends on various weather conditions, which means that no uniform flight time can be guaranteed.
18. The passenger is obliged to follow the instructions of the pilot during take-off and landing as well as during the flight.
payment arrangements
19. The vouchers ordered can be paid for by invoice (bank transfer), credit card, Apple Pay, Google Pay or Sofortüberweisung. When paying by invoice, the amount must be paid within one week of receipt of the invoice. With this option, the vouchers only become valid after full payment has been received. When paying by credit card or direct transfer, the voucher can be used immediately.
coupons
20. There are 2 types of vouchers: a voucher for a specific flight offer (tandem flight voucher) or a general voucher issued for a certain amount (value voucher). Tandem flight vouchers can be exchanged for a voucher. It is therefore possible to decide on a different flight area or a different flight variant. If the value of the selected flight variant is higher than the value of the voucher, the difference must be paid. Conversely, if the value of the selected flight variant is lower than the amount of the voucher, the remaining credit remains on the voucher. The remaining credit can be queried online in the customer area with the voucher code.
21. Tandem flight vouchers remain valid for 3 years after the date of issue. After this period, the validity of the price can be extended for a further year for a processing fee of €8.00 plus the surcharge in the event of a price increase for the flight variant.
22. The voucher is freely transferable, but care must be taken to ensure that the person meets the participation requirements.
The vouchers cannot be exchanged for cash.
ticket
23. In contrast to a voucher, the date of the event is already fixed when purchasing a ticket. A right of withdrawal and exchange analogous to the vouchers is excluded. If the flight cannot be operated due to force majeure, in particular due to bad weather conditions, the ticket can be redeemed like a voucher on another day in this case. However, if no new date can be found, the amount over the ticket value will be refunded at the customer's request. The decision as to whether bad weather conditions prevail that lead to the cancellation of the event is the sole responsibility of the organizer. Any travel or accommodation costs incurred will not be reimbursed.
Vouchers from sales partners
24. FlyTandem redeems vouchers from selected sales partners. The passenger is responsible that the voucher is valid. In the case of an invalid voucher, FlyTandem is entitled to demand the fare from the passenger.
Right of revocation
25. According to the KSchG, claims for repayment of the purchase price exist within 14 days of receipt of the voucher without giving reasons. It is sufficient to return the voucher within this period.
Sample form.pdf (92 KB)
Cancellation costs
26. The passenger can withdraw from the agreed event date at any time by sending an email to info@flytandem.at. Cancellations up to 4 days before the booked date are possible free of charge, from 3 days to 24 hours before cancellation costs of 50% will be charged. Vouchers and tickets become invalid with a cancellation and become valid again after receipt of the cancellation payment. A refund of the remaining purchase price is excluded. This also applies to vouchers or tickets from sales partners. For cancellations within 24 hours, the cancellation fee is 100%. Vouchers and tickets are billed as "no show".
Right of use of image and film material
27. The passenger expressly consents to the use of photos and film recordings taken by FlyTandem or its pilots during or from the flight for advertising purposes etc.
Risk warning
28. We would like to point out that when paragliding, even with the greatest care and an optimal course of the flight, accidents with serious injuries (e.g. sprains, broken bones, bruised cervical spine, spinal injuries, concussions, in extreme cases death,...) cannot be ruled out. There is an increased risk during take-off and landing due to improper landing, treading or falling.
Final provisions
29. Austrian law applies exclusively to all disputes arising from this contract of carriage. The exclusive place of jurisdiction is the district or regional court responsible for 5101 Bergheim.
30. Should individual provisions of the General Terms and Conditions be ineffective, the effectiveness of all other points remains unaffected. They should be replaced by an appropriate provision that most closely corresponds to the ineffective provisions.
As of March 2023
General
1. FlyTandem GmbH & Co KG, hereinafter referred to as FlyTandem, organizes tandem paragliding flights and is itself the organizer of the flights. Some of the flights are taken over by self-employed tandem pilots, in this case these tandem pilots are the organizers of the service and contractual partners of the air passenger (passenger). The entrepreneur on the flight ticket, which must be filled out before the tandem flight, is considered to be the organizer and contractual partner. The flight ticket is also the invoice for the service.
2. FlyTandem is liable for the selection of a suitable and safety-conscious tandem pilot, but not for the service itself (tandem flight)
. the following conditions.
4. Before boarding the flight, the passenger (in the case of children, a legal guardian or an accompanying adult) must read the contract of carriage carefully and confirm it with his signature. Immediately before take-off, the pilot instructs the passenger on the take-off procedures. If the passenger does not understand this instruction or cannot follow it for any reason, he must inform the pilot immediately.
Insurance and Limitations of Liability
5. Statutory liability insurance has been taken out for the benefit of the tandem passenger and the items transported with him.
6. FlyTandem or the tandem pilot is only liable for damages if the damage was caused intentionally or through gross negligence by an act or omission of FlyTandem, or its people or persons it uses to fulfill the contract of carriage. In any case, there is no liability if the carrier and his staff have taken all necessary measures to prevent damage or if these measures could not be taken. The carrier's liability for the items carried by the tandem passenger is limited to the amount of the insurance taken out for this purpose. Claims going beyond this can only be asserted in the event of intent or gross negligence.
7. The passenger is responsible for the shockproof packaging of photo and film equipment and other valuables. The items are to be secured in such a way that loss during the flight can be ruled out. Pointed, sharp or glass objects, weapons, pressurized containers, explosives and detonators as well as pyrotechnic flares may not be taken on the flight.
8. FlyTandem is not liable for damage occurring on the way to and from the landing site.
9. The exclusion or limitation of liability also applies to FlyTandem's employees, self-employed tandem pilots and agents.
Obligation to report health impairments
10. The passenger is obliged to inform FlyTandem and the tandem pilot if there is an increased risk for him due to his state of health or if he has restrictions in his movements that could lead to an increased risk of injury during take-off and landing.
11. In any case, the following must be reported: - serious accidents within the last 12 months - restrictions in the musculoskeletal system - serious diseases of the heart, spine, intervertebral discs, as well as high blood pressure, organ diseases or similar. It is serious as soon as you were or are being treated by a doctor. - Has suffered or still suffers from mental or psychological defects (drug addiction, impaired consciousness or similar) within the last 12 months. - Has consumed alcohol within the last 12 hours.
12. If there is any uncertainty about his fitness to fly, there is an obligation to contact FlyTandem to find out about his fitness.
Equipment
13. The passenger undertakes to wear appropriate clothing (weatherproof and windproof, suitable for dirt), if possible sturdy shoes (reaching over the ankles) and gloves. FlyTandem undertakes to provide a helmet and flight equipment.
Dates and implementation
14. FlyTandem offers tandem flights all year round. There are restrictions on this due to the weather and in the individual flight areas due to the operating times of the mountain railways. An online calendar is available at www.flytandem.at for booking appointments. Further dates can be requested in a form on the homepage. Appointments can also be made by phone or email. FlyTandem is also happy to help you choose the flight area and time.
15. We expressly point out that, despite fixed dates, there is no right to carry out the tandem flights if the weather conditions at the flight area do not permit this. In the event of a postponement or short-term failure, there is no right to compensation, reimbursement or reimbursement of other expenses incurred. However, the right to catch up the flight remains. FlyTandem makes every effort to provide information about the feasibility of the flight in good time.
16. Weather-related cancellations do not require any objective evidence, the subjective impression of the responsible pilot is sufficient.
17. The duration of the flight depends on various weather conditions, which means that no uniform flight time can be guaranteed.
18. The passenger is obliged to follow the instructions of the pilot during take-off and landing as well as during the flight.
payment arrangements
19. The vouchers ordered can be paid for by invoice (bank transfer), credit card, Apple Pay, Google Pay or Sofortüberweisung. When paying by invoice, the amount must be paid within one week of receipt of the invoice. With this option, the vouchers only become valid after full payment has been received. When paying by credit card or direct transfer, the voucher can be used immediately.
coupons
20. There are 2 types of vouchers: a voucher for a specific flight offer (tandem flight voucher) or a general voucher issued for a certain amount (value voucher). Tandem flight vouchers can be exchanged for a voucher. It is therefore possible to decide on a different flight area or a different flight variant. If the value of the selected flight variant is higher than the value of the voucher, the difference must be paid. Conversely, if the value of the selected flight variant is lower than the amount of the voucher, the remaining credit remains on the voucher. The remaining credit can be queried online in the customer area with the voucher code.
21. Tandem flight vouchers remain valid for 3 years after the date of issue. After this period, the validity of the price can be extended for a further year for a processing fee of €8.00 plus the surcharge in the event of a price increase for the flight variant.
22. The voucher is freely transferable, but care must be taken to ensure that the person meets the participation requirements.
The vouchers cannot be exchanged for cash.
ticket
23. In contrast to a voucher, the date of the event is already fixed when purchasing a ticket. A right of withdrawal and exchange analogous to the vouchers is excluded. If the flight cannot be operated due to force majeure, in particular due to bad weather conditions, the ticket can be redeemed like a voucher on another day in this case. However, if no new date can be found, the amount over the ticket value will be refunded at the customer's request. The decision as to whether bad weather conditions prevail that lead to the cancellation of the event is the sole responsibility of the organizer. Any travel or accommodation costs incurred will not be reimbursed.
Vouchers from sales partners
24. FlyTandem redeems vouchers from selected sales partners. The passenger is responsible that the voucher is valid. In the case of an invalid voucher, FlyTandem is entitled to demand the fare from the passenger.
Right of revocation
25. According to the KSchG, claims for repayment of the purchase price exist within 14 days of receipt of the voucher without giving reasons. It is sufficient to return the voucher within this period.
Sample form.pdf (92 KB)
Cancellation costs
26. The passenger can withdraw from the agreed event date at any time by sending an email to info@flytandem.at. Cancellations up to 4 days before the booked date are possible free of charge, from 3 days to 24 hours before cancellation costs of 50% will be charged. Vouchers and tickets become invalid with a cancellation and become valid again after receipt of the cancellation payment. A refund of the remaining purchase price is excluded. This also applies to vouchers or tickets from sales partners. For cancellations within 24 hours, the cancellation fee is 100%. Vouchers and tickets are billed as "no show".
Right of use of image and film material
27. The passenger expressly consents to the use of photos and film recordings taken by FlyTandem or its pilots during or from the flight for advertising purposes etc.
Risk warning
28. We would like to point out that when paragliding, even with the greatest care and an optimal course of the flight, accidents with serious injuries (e.g. sprains, broken bones, bruised cervical spine, spinal injuries, concussions, in extreme cases death,...) cannot be ruled out. There is an increased risk during take-off and landing due to improper landing, treading or falling.
Final provisions
29. Austrian law applies exclusively to all disputes arising from this contract of carriage. The exclusive place of jurisdiction is the district or regional court responsible for 5101 Bergheim.
30. Should individual provisions of the General Terms and Conditions be ineffective, the effectiveness of all other points remains unaffected. They should be replaced by an appropriate provision that most closely corresponds to the ineffective provisions.
